Terms of Service

Connections

Last Updated: July 2026 · Full terms governing membership, billing, conduct, and platform usage.

Connections is a product operated by Connections Global LLC. By accessing or using Connections websites, applications, and services, you agree to these Terms of Service and all applicable law. If you do not agree with these terms, you should not use Connections services.

1) Acceptance of Terms

These Terms apply to all visitors, applicants, members, and users of Connections systems or services.

2) Account Eligibility

  • You must be at least 18 years old.
  • You must provide accurate information during registration, including a valid email address and phone number.
  • Connections may deny, limit, or terminate access at its discretion for integrity, safety, or policy reasons.

3) Billing and Fees

  • Paid plans may renew automatically until cancelled under active policy terms.
  • All charges are processed in U.S. dollars through approved payment processors.
  • Price changes are communicated in advance where required by policy or law.

4) Payment Terms & Refunds

  • All charges are processed in U.S. dollars through approved payment processors.
  • Cancellation usually takes effect at the end of the current billing period unless otherwise stated.
  • Refund eligibility is governed by the active plan terms and applicable law.

5) Access and Features

  • Feature availability depends on plan tier and account status.
  • Connections may modify or retire features with reasonable operational notice.

6) Code of Conduct

Use of Connections requires professional and respectful behavior.

  • No harassment, discrimination, abuse, intimidation, or disruptive behavior.
  • No fraudulent, deceptive, or manipulative practices.
  • Respect confidentiality of contact data and private information.
  • Violations may result in immediate access restriction or account termination.

7) Acceptable Use and Platform Security

  • You are responsible for your account credentials and all activity under your authenticated session.
  • No attempts to bypass controls, scrape protected data, or interfere with platform operations.
  • No misuse of contact directories, messaging, or private access surfaces.

8) Intellectual Property

All Connections platform content, branding, materials, and software assets are protected by applicable intellectual property laws. Unauthorized reproduction or derivative use is prohibited without written permission.

9) User-Generated Content

  • By posting content, you represent you have the right to post it and that it does not violate law or third-party rights.
  • You grant Connections (Connections Global LLC) a worldwide, royalty-free, sublicensable, and assignable license to host, store, process, analyze, and use the content and information you provide to operate, secure, and improve the services and the relationship/identity graph that powers them. This license is non-exclusive, survives as needed to provide the services, and may be assigned to a successor as described in our Privacy Policy (Business Transfers). We do not sell or license your personal information as a standalone product.
  • Connections may remove content that violates policy, law, or community standards.

10) Disclaimers

Connections does not provide legal, tax, investment, or financial advice. Platform content is for networking and organizational purposes only. Users are responsible for their own decisions and counterparties.

11) Limitation of Liability

  • Services are provided on an as-available basis and may change without notice.
  • To the extent permitted by law, Connections is not liable for indirect, incidental, special, consequential, or punitive damages arising from service use or interruption.
  • Third-party dependencies (payment processors, infrastructure, email/SMS carriers) may affect service availability.

12) Privacy and Data Protection

Use of Connections services is subject to our Privacy Policy. By using the platform, you consent to data practices described there, including operational security controls and retention policies.

13) SMS Program Disclosure (Connections Alerts)

Connections Alerts is the SMS program operated by Connections for account alerts, notifications, and support updates. Users opt in during account registration by manually checking the SMS consent box under the phone number field. The checkbox is unchecked by default and checking it is not required to complete registration.

Message frequency varies. Message and data rates may apply.

To cancel: Reply STOP to any message at any time. After sending STOP you will receive one final confirmation message, then no further messages will be sent. To get help: Reply HELP or contact support@connections.icu.

No mobile information or opt-in consent will be shared with third parties, affiliates, or partners for marketing or promotional purposes.

  • Program: Connections Alerts (account alerts, notifications, and support updates).
  • Opt-in: Manual unchecked checkbox during the account registration flow.
  • Message frequency varies. Message and data rates may apply.
  • Reply STOP to cancel. You will receive one confirmation then no further messages.
  • Reply HELP for support or email support@connections.icu.
  • Consent to SMS is not a condition of purchase or account creation.
  • Mobile opt-in data is not sold and is not shared with third parties for their own marketing.

14) Governing Law, Disputes, and Updates

  • These Terms are governed by applicable U.S. law unless superseded by mandatory consumer protections.
  • Disputes may be resolved through arbitration or other dispute mechanisms as permitted by law and contract terms.
  • Right to Modify: Connections reserves the right to update, modify, add to, or remove any provisions of these Terms at any time, at our sole discretion. Changes take effect immediately upon posting unless otherwise stated. We will indicate the effective date of the current version in the "Last Updated" notice at the top of this page. Your continued use of our services after any changes are posted constitutes your binding acceptance of the revised Terms. It is your responsibility to review these Terms periodically. If you do not agree to modified Terms, you must stop using the services.

15) AI Network Rules

The AI Network introduction engine works only because participants act in good faith. When using AI Network, you agree to these specific rules in addition to the general Code of Conduct:

  • Truthful intent: your stated reason for wanting an introduction must reflect the actual purpose.
  • No discrimination: do not filter introductions based on legally protected characteristics.
  • Respect double opt-in: do not pressure a broker or target to consent, and do not attempt to circumvent the consent flow.
  • No spam: do not blast intro requests at unrelated contacts hoping one will accept.
  • Honor revocation: if a contact revokes consent, treat their information as deleted from your perspective even if you have already seen it.
  • No transactional kickbacks tied to intros: you may not pay or offer to pay another user for triggering or accepting an introduction.

Violating these rules may result in immediate suspension of AI Network access or, in serious cases, account termination.

16) Hosted Events, Calendar Memberships, and Bookings

If you use Connections to host public events, sell paid shared-calendar memberships, or publish booking links, you are the host or seller and you are responsible for:

  • Accuracy of your event, membership, and booking descriptions.
  • Delivering the experience, content, or time you have sold.
  • Communicating with your attendees, members, and bookers.
  • Honoring refund requests from your customers consistent with what you have promised.
  • Compliance with consumer protection laws, tax laws, and the rules of your payment processor.

Connections is not a party to your relationship with your attendees, members, or bookers, and does not guarantee the success of any event or membership. We may suspend hosting or selling privileges if we receive credible reports of fraud, misrepresentation, or other harm. Paid memberships and paid events may be billed through the Connections platform Stripe account or, when you connect one, your own Stripe account. Stripe and Connections platform fees may apply as disclosed at /pricing or in your host dashboard, and connected Stripe accounts are subject to Stripe's Connected Account Agreement.

When you connect your own Stripe account to Connections, you authorize Connections to access and use your connected-account data solely to provide the payment, catalog, and account-management services you have requested. This includes displaying to each of your customers their own purchase and subscription records with you, inside that customer's own Connections account and on a read-only basis, so the customer can keep track of what they have signed up for. A customer may manage a subscription they hold on your connected account (whether they first subscribed through Connections or directly with you), including canceling it, from their Connections account; where the customer does so, you authorize Connections to submit that cancellation to your connected account on the customer's own behalf and at the customer's direction. Connections acts only at the verified customer's direction, only on that customer's own subscription, and never initiates a change of its own; you and Stripe otherwise retain control of those records, and refunds and other changes are handled by you or directly through Stripe. A customer's records are shown only to that same verified customer, never to any other person or business.

17) Indemnification

You agree to indemnify, defend, and hold harmless Connections and its officers, directors, employees, and agents from any claim, demand, loss, liability, damage, or expense (including reasonable attorneys' fees) arising out of or related to (a) your content, (b) your use of the services, (c) your violation of these Terms, (d) your violation of any law or third-party right, or (e) any introduction, transaction, event, membership, or booking you arrange through the services. Connections may assume exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate.

18) Arbitration and Class Action Waiver

Agreement to arbitrate. You and Connections agree that any dispute, claim, or controversy arising out of or relating to these Terms or the services ("Dispute") will be resolved by binding individual arbitration, not in court, except as described below.

Exceptions. Either party may bring (a) an individual claim in small-claims court for any dispute within that court's jurisdiction, or (b) an action in court seeking injunctive or other equitable relief for actual or threatened infringement, misappropriation, or violation of intellectual property rights.

Arbitration rules. The arbitration will be administered by JAMS under its Streamlined Arbitration Rules then in effect, before a single arbitrator. Arbitration will be conducted in San Francisco, California, or another mutually agreed location, or by video conference where the dispute value is below US $25,000. The arbitrator's decision will be final and binding, subject only to limited review as permitted by law.

Class action waiver. YOU AND CONNECTIONS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OF MORE THAN ONE PERSON.

30-day opt-out. You may opt out of this arbitration agreement (including the class-action waiver) by emailing legal@connections.icu with the subject "Arbitration opt-out" and including your account email, within thirty (30) days of first accepting these Terms. Opting out does not affect your right to use the services.

Survival. This section survives termination of your account.

19) First-Party Service Recommendations

The services include personalized first-party suggestions: Connections may analyze how you use the platform to recommend other Connections services and features to you, as described in the "First-Party Service Recommendations" section of our Privacy Policy. These suggestions are internal to Connections, advisory only, and are never driven by, sold to, or shared with third-party advertisers. You can dismiss any suggestion.

20) Platform Data Rights & Permitted Uses

This section describes the specific ways Connections is permitted to use the data you provide and the data your use of the platform generates. These are the uses that make the services work and improve; they operate alongside, and are limited by, the commitments in our Privacy Policy.

Subject to those limits, we may:

  • Operate, provide, secure, and maintain the services and the relationship/identity graph that powers them.
  • Show you your own data, including, where you are a customer of a business that uses Connections, your own purchase and subscription records with that business.
  • Produce analytics and insights for a business about that business's own audience, activity, and performance.
  • Create, use, and retain aggregated, de-identified data (data that does not identify any individual) indefinitely to develop, train, evaluate, and improve our products, AI models, analytics, and the industry insights we build.
  • Use your own data to improve the services and to power and personalize AI features for your own experience: for example, personalizing and improving your search, matching, ranking, and suggestions.
  • Personalize your experience across Connections products and recommend other first-party Connections services and features to you.
  • Detect, prevent, and investigate fraud, abuse, and security threats.
  • Comply with law and enforce our agreements.

Boundaries. Connections does not sell personal data, and does not use one business's individually identified customer data for another business's benefit except in aggregated, de-identified form. We do not use your individually identifiable data to train AI models that benefit other customers, and we exclude special-category data (such as health, race, religion, or sexual orientation) from AI model training.

21) Usage Allowances, Rate Limits, and Prepaid Credits

Plan-based access to metered features is provided subject to usage allowances and rate limits established by Connections and applied on a rolling basis. Allowances are expressed as consumption permitted within defined rolling intervals and do not constitute a fixed, guaranteed, or minimum quantity of service.

  • Variable allowances. Connections may establish, modify, increase, or decrease usage allowances, rate limits, multipliers, and the intervals to which they apply, at any time, for any plan tier, including plans already purchased. Allowances may differ between account-originated usage and usage originating through the Connections API or embedded interfaces.
  • Notice and cancellation. Where Connections implements a change that materially reduces the usage allowances applicable to a paid plan during a subscription term then in effect, Connections will provide notice to the account’s registered contact address in advance of the change taking effect. A subscriber who does not accept such a change may cancel the affected subscription prior to the effective date and receive a pro-rata refund of prepaid subscription fees attributable to the unexpired portion of the then-current term. This remedy is the subscriber’s sole and exclusive remedy in respect of such a change.
  • Rate limiting is not unavailability. Temporary suspension of a metered feature upon exhaustion of an applicable allowance is an intended operating characteristic of the Services and does not constitute unavailability, interruption, degradation, or failure of the Services for any purpose, including the calculation of any service credit or availability commitment.
  • No accrual or carry-over. Unused allowance does not accrue, carry forward, transfer between accounts, transfer between rolling intervals, or convert to cash, credit, or any other consideration.
  • Fair use. Allowances are provided for use consistent with the Acceptable Use provisions of these Terms. Connections may restrict, throttle, suspend, or terminate access where usage is automated, resold, redistributed, or otherwise inconsistent with ordinary individual or organizational use, or where usage imposes disproportionate burden on the Services or on other subscribers.
  • Prepaid credits. Prepaid usage credits are consumed only after the applicable included allowance for the relevant interval and lane is exhausted. Prepaid credits are denominated in units of consumption, are not a currency, confer no ownership interest, are non-transferable, and are non-refundable except where refund is required by applicable law. Connections may establish expiry periods for prepaid credits, disclosed at the point of purchase.
  • Measurement. Connections’ measurement of consumption is determinative for all purposes absent manifest error.